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Your First  Appointment

What To Know Before Your First Appointment

When should I arrive?

To expeditte the process, you can download the required new patient paperwork, and complete it pror your initial appointment .  If you are unable to do so, please arrive 15 minutes prior to your first visit to allow ample time to complete the registration forms.


What should I wear?  Do I need to bring anything?

Please wear comfortable clothes that allow for freedom of movement.

We also ask that you bring your insurance card, the prescription from your healthcare provider, and any other reports.  If you have braces, splints, or crutches, please bring them, as well.


What can I expect at my first appointment?

At the time of your initial vist  a therapist will perfom a comprehensive evaluation, which will determine your current condition and allow us to formulate the most appropriate course of treatment.  Once a course of treatment has been established, we’ll talk about incorporating home exercise programs to supplement your visits.  The appointment will take approximately an hour.


Frequently Asked Questions

Do I need a referral from my physician to schedule an appointment?

Yes. Physical Therapist in Texas can evaluate you without a referral,  but current Texas law requires that patients obtain a prescription from their healthcare provider prior to being treated a physical therapist. Physicians, dentists, chiropractors, podiatrists, physician assistants, and advanced nurse practitioners of all types (midwives, clinical specialists, FNPs) can prescribe physical therapy services.  If you’ve already been referred, please schedule an appointment here.


Who will be in charge of my treatment?

After you are referred to Mason Physical Therapy & Wellness Center, a licensed physical therapist will complete a comprehensive evaluation which will then be used to formulate an individualized  treatment plan.  Based on findings at the time of your evaluation,   a comprehenive treatment program will be established  which will allow you to reach your goals.  


How does billing work?

Mason PT & Wellness is in-network with the majority of insurance carriers.  If you have insurance, the first thing we’ll do is verify your benefits so that we know how much your co-pay for therapy costs.  We collect this co-pay at your visit and apply it to your account.  We also submit a claim to your insurance company so they know you have come to see us. It typically takes your insurance company about 45 days to process this claim. 

If you have questions at any time throughout the billing process, we are happy to help!  You can find contact information for our billing office  at (325) 294-4700

Do you accept my insurance?

We accept Blue Cross Blue Shield, United, Humana, Workers’ Compensation, Medicare and more.  If you are unsure whether or not we accept your insurance, please call us at (325) 294-4700.

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